Privacy Policy

At Emirates Net Solutions LLC, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and related services, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We may collect the following types of personal information when you engage with our services or use our site:

• Identification information such as your name, contact details, and address.
• Account information including usernames, passwords, and customer identification numbers.
• Usage data including IP addresses, browser type, access times, and pages viewed on our platform.
• Service-related information such as broadband installation details, network usage patterns, and service preferences.
• Communication records when you contact our customer support or interact with our service representatives.

How We Use Your Information

Your personal data is used for the following legitimate purposes:

• To provide, maintain, and improve our telecommunications and internet services.
• To process your requests, manage your account, and ensure effective customer support.
• For billing, payment processing, and fraud prevention.
• To communicate important updates about our services, including maintenance, upgrades, or policy changes.
• To comply with legal obligations and regulatory requirements.
• For internal analytics and network security to enhance service quality and detect unauthorized activities.

Legal Basis for Processing

We process your personal data based on one or more of the following grounds:

• Your consent, where required.
• Performance of a contract to which you are a party.
• Compliance with legal obligations.
• Legitimate interests pursued by Emirates Net Solutions LLC, balanced against your rights and freedoms.

Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data with:

• Trusted service providers and contractors who assist us in delivering our services, under strict confidentiality agreements.
• Regulatory authorities and law enforcement agencies when required by law or to protect our rights and the safety of others.
• Other entities with your explicit consent.

Data Storage and Security

We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely on servers located in compliance with applicable data protection laws. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Under the GDPR and relevant data protection laws, you have the following rights regarding your personal information:

• Right to access and obtain a copy of your data.
• Right to correct any inaccurate or incomplete information.
• Right to request deletion of your personal data, subject to legal obligations.
• Right to restrict or object to certain processing activities.
• Right to data portability, where applicable.
• Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You have the option to manage or disable cookies through your browser settings; however, certain features of our site may not function properly without them.

Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that personal information from a child has been collected without parental consent, we will take steps to delete such data promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our data processing practices. Updates will be posted on our platform, and where appropriate, we will notify you of significant changes.

Contact Information

For questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us by mail at:

We are committed to addressing your privacy inquiries promptly and transparently.

By using our online platform and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.